Answers to Frequently Asked Tenant Questions

Something broke!

If you have a maintenance request, please log into the portal using your email and password to create a work order. The work order will then be assigned to a vendor immediately. In the case of a maintenance emergency, please call 562-270-0405 x4

I locked myself out. How do I get a replacement key?

Submit the request through the portal under “maintenance request” located at www.cmc-realty.com. There will be a $50 fee. If it cannot wait, call our locksmith at 562-234-1811. You will need to pay them directly.

How do I pay my rent?

We now offer online rent payments with E-Check (ACH). For tenants who prefer cashier’s check, money order or personal check, you can either mail it or drop it off at 5318 E. 2nd St. #326 Long Beach CA. 90803 made out to CMC Realty.

I want to adopt a dog/cat/bird/reptile/chinchilla, are pets allowed?

Pet policies vary by building. Submit a Call a request via the portal for details specific to your building. For a pet application, Pet Application.

I’m moving out, where do I send my 30-day notice?

Please log on to the portal and select “30 day notice to vacate”, include your forwarding address and hit “save”. This will alert us automatically.

I’m moving out, where do I turn in my key(s)?

Please leave them in a designated spot inside the unit and leave the front door unlocked. Alternatively, you can drop them off at 5318 E. 2nd St. #326 Long Beach CA. 90803.

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Breaking Lease Policy

There are two options:

1) Tenant may pay the remainder of the lease term upfront and then vacate.
2) Tenant may instruct CMC Realty & Property Management to find a new leaseholder on their behalf.

If a tenant chooses option 2:

Tenant must contact the Property Manager to request that a new leaseholder be found.

Subletting is not allowed at any point.

Tenant must IMMEDIATELY pay a “breaking lease fee” equal to one month’s rent. Please note: A tenant’s security deposit may NOT be used to pay this fee.

This breaking lease fee covers:

Finding new prospective tenants
Performing all showings (around your availability)
Facilitating new lease signing/move-in
Processing new tenant applications

This breaking lease fee is due IMMEDIATELY, or transaction will be null and void and tenant will be responsible for full lease term.

Tenant pays $199.00/month in advertising costs. (Amount is paid upfront each month and is billed for as long as the property is advertised.)

Tenant is responsible for all rent until the date the new tenant moves in.

Tenant must vacate 72 hours prior to new tenant moving in, to ensure property is move-in ready.

All other move-out requirements will apply.