Tenant Resources
f you are in the market for your perfect rental home, you have come to the right place. As a prospective tenant, we can help you through the process of finding and applying for the home of your dreams. Once you are a resident, we have a suite of tools to make your rental experience the best it can be.
Resources to Make Your Stay Comfortable
For our current residents, we have a complete set of tools and procedures to make your stay with us more comfortable and rewarding. Use our website to submit any maintenance requests, pay your rent, or just drop us a line. We love to hear from our residents.
For 24/7 maintenance emergencies call: 562-554-4905
Tenant Portal Access at CMC Realty & Property Management means every CMC resident has a secure online account, powered by AppFolio, that is accessible 24/7 to pay rent, create work orders and communicate with our staff. It is for current tenants in the homes, condos and apartment buildings we manage across Long Beach and Southern California. Locally owned and operated since 2005 (CA DRE Lic# 01518510), CMC is a boutique property management company with a personal touch: not so big that we lose touch with our owners and tenants, and not so small that a few people do everything.
What You Can Do in the Tenant Portal
Pay rent online
Pay by e-check (ACH) from any device and see your full payment history in one place.
Request maintenance
Create a work order with details and photos. It is assigned to a vendor right away, and you can track its status.
Stay in touch
Send messages or questions to our staff 24/7, right from the portal.
Renew your lease or inform us about moving
Let us know you'd like to renew your lease, or submit your 30-day notice to vacate with your forwarding address.
Why Choose CMC Realty & Property Management
Hours
| Main office | Mon–Fri, 9:00 AM – 5:30 PM |
| Rent drop-off | Mon–Fri, 9:00 AM – 6:00 PM Sat, 10:00 AM – 4:00 PM |
| Emergency maintenance | 24 hours a day, 7 days a week — (562) 270-0405 ext. 4 |
| Tenant Portal | Online 24/7 |
Services we offer
- Full-service residential property management
- Online rent collection and tenant portal
- 24/7 maintenance coordination
- Tenant screening and leasing
- Lease renewals and enforcement
- Real estate sales and free rental analysis for owners
What sets us apart: a boutique company with a personal touch
CMC is not so big that we lose touch with the personal relationships we have with our owners and tenants, and not so small that a few people are left doing everything in the business. You get a full team behind your home, made up of people who know you and your property, not a call center.
Contact CMC Realty & Property Management
CMC Realty & Property Management
Main Office:
5320 E. 2nd St., Suite 11
Long Beach, CA 90803
Rent Drop-Off & Mailing Address:
5318 E. 2nd St., #326
Long Beach, CA 90803 (inside Business Shore Center)
Phone: (562) 270-0405
Emergency maintenance: (562) 270-0405 ext. 4
Email: propertymanager@cmc-realty.com
Office hours: Monday–Friday, 9:00 AM – 5:30 PM
Rent drop-off hours: Monday–Friday, 9:00 AM – 6:00 PM; Saturday, 10:00 AM – 4:00 PM
CA DRE License: 01518510
Tenant Portal Access: Frequently Asked Questions
How do I log in to the CMC tenant portal?
Go to cmcpmr.appfolio.com/connect or click "Tenant Login" at the top of any page on cmc-realty.com. Sign in with the email address and password you set up when you activated your account. If you never received an activation email, call us at (562) 270-0405 and we will send a new one.
What can I do in the tenant portal?
The CMC tenant portal is accessible 24/7 for current tenants. You can use it to pay rent, create work orders for maintenance, and communicate with our staff from a computer, tablet or phone.
How do I pay rent online?
Log in to the portal and pay by e-check (ACH) straight from your bank account. Your payment history is saved in the portal so you always have a record. If you prefer a cashier's check, money order or personal check made out to CMC Realty, you can mail it or drop it off at 5318 E. 2nd St. #326, Long Beach, CA 90803.
How do I submit a maintenance request?
Log in to the portal and create a maintenance request. Describe the problem and add photos if you can. The work order is assigned to a vendor right away, and you can check its status in the portal. For emergencies such as flooding, gas smells or no heat, call (562) 270-0405 ext. 4, 24/7.
I forgot my password. What should I do?
On the login page, click "Forgot password?" and enter the email address on your account. You will get a link to reset it. If the email does not arrive, check your spam folder or call our office during business hours.
Can I give my 30-day notice to vacate through the portal?
Yes. Log in, select "30 day notice to vacate," enter your forwarding address and click save. This alerts our team automatically, so you do not need to mail a separate letter.
Can I use the portal on my phone?
Yes. The portal works in any phone browser, and you can also download the AppFolio resident app to pay rent and submit requests on the go. Use the same email and password for both.
Who do I contact if I have trouble with the portal?
Call CMC Realty & Property Management at (562) 270-0405 or email propertymanager@cmc-realty.com. Our office is open Monday through Friday, 9:00 AM to 5:30 PM, and our rent drop-off office is also open Saturday, 10:00 AM to 4:00 PM.
Utility Services For your convenience
CMC will be submitting your contact information to Citizen Home Solutions, a concierge utility connection service. Citizen will contact you to assist with setting up your utilities, phone service, cable/satellite TV, and security monitoring. We strongly recommend that you deal directly with Citizen for these connections, as they are familiar with our requirements for satellite dish and cable line placement, and not following these guidelines could result in additional charges on move-out.
This is a FREE service to assist you with connecting utilities, cable and internet according to your area. Please be aware that it is *your responsibility* to ensure your power, gas, water etc. have been connected into your name by the start date of your lease agreement. This will ensure you do not have any disruption of utility services when you move in.
Southern California Edison
Emergency: 1-800-611-1911
General Customer Service: 1-800-655-4555
City of Long Beach Gas
General Customer Service: 562-570-2000
Large Item Pick up: 562-570-2876
Verizon
TV, Internet (FIOS), Phone
Customer Service: 1-800-837-4966
Charter:
Internet, phone, tv
Customer Service: 1-888-438-2427
City of Irvine
Irvine Valley Ranch Water: 949-453-5300
City of Huntington Beach
City of Huntington Beach Water & Sewer: 714-536-5919
