Answers to Frequently Asked Property Owner Questions
What determines the rent for my property?
The leasing staff prepares a market rent survey on upcoming vacant apartments, condos and houses. The market survey includes units with similar layouts, appliances, and # of bedrooms which are compiled in your property’s immediate area. The current economy is taken into account for a fair rental price that will attract the best financially qualified applicant.
What is done to market my vacancies? Where do you advertise?
CMC Realty coordinates all property marketing. A professional stake or mounted sign is posted on the outside of each property with a vacancy. Every vacant unit is listed (on the website) and syndicated (Hotpads, Radpads, Trulia, Realtor.com, Zillow, Lovely etc.
What is involved in preparing a property for rent?
A walk through of the vacant unit is performed by the maintenance staff to determine what repairs or upgrades are needed to make the unit or house rent ready. The vendors are lined up to take care of the necessary work, with bids to owners if requested. Once the work is completed, the maintenance staff does a final inspection.
How are tenants selected?
The leasing agent at the corporate office interviews and processes the applications of all prospective tenants. A Prospect credit & background check is done on each applicant, which lists any credit problems, court records, evictions and liens and provides a debt summary. In order to rent from CMC Realty, tenants must have no evictions and proof of income 2.5 times the rent. Where pets are allowed, the leasing agent obtains a pet application and photo for each pet and pet deposit. Many dog breeds are excluded due to insurance guidelines.
How are repairs handled at my property?
CMC Realty orders out and supervises all the repairs at your property. Independent contractors and handymen are hired who give us the best price in the marketplace. Any discounts are passed to the property owner. Annual inspections are conducted to check for plumbing leaks, roof wear, peeling paint, mildew, and tenant damage. Tenant caused damage is billed back to the culpable tenant or taken out of their deposit, if they do not pay the bill back promptly.
Who are the vendors that maintain or repair my property?
CMC Realty has long standing business relationships with a variety of vendors that work locally. Many have been working with CMC Realty for over 15 years. They know the properties we manage and take extra care with their work. Licensed contractors are hired for all major plumbing, electrical, heating and roofing jobs. Various handymen and cleaning crews are used depending on the location of the property and scope of work needed.
What is your Management fee?
See Pricing under Management Fees
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Tenant Relations Management
How CMC Realty & Property Management takes care of your tenants, so your tenants take care of your property.
What is tenant relations management?
It's how we handle every part of your relationship with your tenants, from move-in to move-out. That includes communication, maintenance requests, rent collection, lease renewals and resolving problems. Our goal is happy tenants who pay on time, take care of your property and stay longer.
How do tenants reach CMC when they need something?
Tenants have a portal that's open 24/7 to pay rent, create work orders and message our staff. They can also call our office at (562) 270-0405 during business hours, and for emergencies they can reach us 24/7 at extension 4. Since CMC is a boutique company, tenants talk to people who know them and their building, not a call center.
How do you handle maintenance requests?
Tenants submit requests through the portal, and each work order is assigned to a vendor right away. Emergencies like leaks or no heat are handled 24/7. Fast repairs keep tenants happy and stop small problems from turning into expensive ones for you.
What happens if a tenant pays rent late?
We follow up promptly and enforce the late fee terms in the lease. If rent still isn't paid, we take the next steps required by California law and keep you informed along the way. Clear, consistent enforcement is the best way to keep payments on time.
How do you handle tenant complaints or disputes?
We listen, document the issue and work toward a fair solution quickly. Whether it's a neighbor conflict, noise or a lease question, we deal with it directly so you don't have to. Most problems are solved early when tenants know someone is paying attention.
How do you keep good tenants from moving out?
We keep tenants by responding quickly, keeping the property in good shape and treating people with respect. Before a lease ends, we reach out about renewal and handle the paperwork. Keeping a good tenant saves you the cost of vacancy, turnover and finding someone new.
Do you follow fair housing and tenant protection laws?
Yes. We follow federal and California fair housing laws and local Long Beach rules, including rent increase limits under AB 1482. Staying compliant protects you from legal risk and keeps your tenant relationships on solid ground.